Terms & Conditions

Welcome to A Big Candy Casino. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "You") and A Big Candy Casino ("we", "us", "our", "the Casino", "the Operator") governing your access to and use of our online gaming platform, including the A Big Candy Casino website, mobile applications, and all related services.

By completing the A Big Candy Casino sign up process, accessing A Big Candy Casino login credentials, or using any services provided by A Big Candy Casino Australia, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Responsible Gaming Policy, and all other policies incorporated herein by reference.

For the purposes of these Terms, the following definitions shall apply:

• "A Big Candy" or "A Big Candy Casino" refers to the online gaming platform operated under license in Australia, including all associated websites, mobile applications, and services.
• "Account" means the personal gaming account created during the A Big Candy Casino sign up process, accessible via A Big Candy Casino login.
• "User" or "Player" refers to any individual who has registered an Account with A Big Candy Casino Australia.
• "Services" means all gaming products, features, and related services provided by A Big Candy Casino.
• "Territory" refers to Australia and jurisdictions where A Big Candy Casino is legally authorized to operate.
• "Deposit" means funds transferred by a User into their A Big Candy Casino Account for gaming purposes.
• "Withdrawal" means funds transferred from a User's Account to their designated payment method.
• "Bonus" refers to promotional credits, free spins, or other incentives offered by A Big Candy Casino.

2.1 Age Requirements

To register for an Account with A Big Candy Casino, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is greater
• Be legally permitted to participate in online gaming activities in Australia
• Not be registered with any self-exclusion programs or gambling prohibition registers
• Not be located in a jurisdiction where online gaming is prohibited

2.2 Account Registration

During the A Big Candy Casino sign up process, you must:

1. Provide accurate, current, and complete information including full legal name, date of birth, residential address, email address, and contact number
2. Create unique A Big Candy Casino login credentials (username and password) that you will keep confidential
3. Verify your identity by providing government-issued identification documents as requested
4. Confirm you are not acting on behalf of a third party
5. Accept these Terms and Conditions and our Privacy Policy

2.3 Account Restrictions

• You may only register one (1) Account with A Big Candy Casino
• Multiple accounts (duplicate accounts) are strictly prohibited and will result in closure of all accounts and forfeiture of funds
• You must not allow any other person to access your A Big Candy Casino login credentials
• You must not transfer, sell, or otherwise provide access to your Account to third parties

2.4 Verification Process

A Big Candy Casino Australia reserves the right to request verification documents at any time, including but not limited to:

• Government-issued photo identification (passport, driver's license)
• Proof of address (utility bill, bank statement) dated within the last three months
• Payment method verification (credit card images, bank account statements)
• Source of funds documentation

Failure to provide requested documents within 30 days may result in Account suspension and withdrawal restrictions.

3.1 Login Credentials

You are solely responsible for maintaining the confidentiality of your A Big Candy Casino login information, including:

• Creating a strong, unique password containing uppercase and lowercase letters, numbers, and special characters
• Never sharing your password with third parties
• Logging out after each session, especially when using shared or public devices
• Immediately notifying A Big Candy Casino of any unauthorized access or security breaches

3.2 Account Activity

You acknowledge and agree that:

• All activity conducted through your A Big Candy Account will be deemed to have been authorized by you
• You are liable for all transactions, deposits, wagers, and withdrawals made through your Account
• A Big Candy Casino is not responsible for any losses resulting from unauthorized use of your login credentials unless you have notified us in writing of suspected unauthorized access
• You must regularly review your Account activity and report any discrepancies within 7 days

3.3 Prohibited Account Use

You must not use your A Big Candy Casino Australia Account for:

1. Money laundering or any illegal financial activities
2. Fraudulent transactions or payment disputes (chargebacks)
3. Collusion with other players or third parties
4. Use of automated systems, bots, or artificial intelligence to place wagers
5. Exploitation of software errors, bugs, or vulnerabilities
6. Any activity that violates Australian gaming regulations or international law

4.1 Deposit Methods

A Big Candy Casino accepts deposits through approved payment methods displayed during the deposit process, which may include:

• Credit and debit cards (Visa, MasterCard)
• Bank transfers and direct deposits
• E-wallets (PayPal, Skrill, Neteller)
• Prepaid cards and vouchers
• Cryptocurrency (where legally permitted)

4.2 Deposit Terms

• Minimum Deposit: AUD 10 (or equivalent currency)
• Maximum Deposit: Varies by payment method and Account verification status
• All deposits must originate from payment methods registered in your legal name
• Third-party deposits are strictly prohibited
• Processing times vary: instant to 5 business days depending on method
• A Big Candy Casino Australia does not charge deposit fees, but payment providers may apply their own charges

4.3 Currency

All transactions are processed in Australian Dollars (AUD) unless otherwise specified. If you deposit in a foreign currency, standard conversion rates and fees may apply.

4.4 Deposit Limits

You may set personal deposit limits through your A Big Candy Casino login account settings as part of our Responsible Gaming commitment. These limits can be:

• Daily deposit limits
• Weekly deposit limits
• Monthly deposit limits

Limit increases require a 24-hour cooling-off period. Limit decreases take effect immediately.

5.1 Withdrawal Eligibility

To request a withdrawal from A Big Candy, you must:

1. Have a fully verified Account with all required documentation approved
2. Have met all wagering requirements attached to bonuses or promotions
3. Request withdrawal to a payment method registered in your name
4. Have a minimum balance of AUD 20 (or equivalent)

5.2 Withdrawal Processing

5.3 Withdrawal Restrictions

A Big Candy Casino Australia reserves the right to:

• Request additional verification before processing withdrawals
• Reverse withdrawals if fraud or bonus abuse is detected
• Apply monthly withdrawal limits based on Account status and history
• Deduct any outstanding fees, chargebacks, or disputed amounts
• Process withdrawals in multiple installments for large amounts exceeding AUD 50,000

5.4 Unclaimed Funds

If your Account remains dormant (no login activity) for 12 consecutive months, A Big Candy Casino may apply a monthly dormancy fee of AUD 5 or 5% of the remaining balance, whichever is lower, until the balance reaches zero or you reactivate your Account.

6.1 Bonus Terms

All bonuses, promotions, and special offers provided by A Big Candy Casino are subject to specific terms and conditions, including:

• Wagering Requirements: Bonus funds must be wagered a specified number of times (typically 30x-50x) before withdrawal
• Game Contributions: Different games contribute varying percentages toward wagering requirements (slots 100%, table games 10-20%)
• Maximum Bet Limits: Maximum bet per spin/hand while bonus is active (typically AUD 5-10)
• Time Restrictions: Bonuses must be used within specified timeframes (typically 7-30 days)
• Withdrawal Limits: Maximum withdrawal from bonus winnings may be capped

6.2 Bonus Eligibility

You may be ineligible for bonuses if you:

• Have multiple accounts with A Big Candy
• Have previously abused bonus terms
• Use VPN or other location-masking services
• Have outstanding verification requirements

6.3 Bonus Abuse

A Big Candy Casino Australia considers the following as bonus abuse and reserves the right to void bonuses and winnings:

1. Creating multiple accounts to claim bonuses repeatedly
2. Using betting strategies designed solely to clear wagering requirements
3. Irregular play patterns or collusion with other players
4. Making deposits solely to qualify for bonuses with no genuine gaming intent

7.1 Fair Play

When using A Big Candy Casino services, you agree to:

• Play in good faith for personal entertainment only
• Not use any software, devices, or methods to gain unfair advantage
• Not engage in fraudulent, collusive, or abusive behavior
• Not manipulate or exploit game vulnerabilities or software errors
• Report any technical issues or suspected irregularities immediately

7.2 Game Results

All games at A Big Candy Casino Australia use certified Random Number Generators (RNG) to ensure fair and random outcomes. The Casino's decisions regarding game results are final and binding.

7.3 Irregular Play

We reserve the right to investigate and void wagers, withhold winnings, or close Accounts if we detect:

• Use of automated playing systems or bots
• Martingale or other betting systems designed to exploit RNG patterns
• Low-risk wagering strategies solely to meet bonus requirements
• Syndicate play or coordinated betting patterns

7.4 Maximum Winnings

Progressive jackpots and certain games may have maximum payout limits as specified in the individual game rules. Standard games may have a maximum single win cap of AUD 500,000 unless otherwise stated.

A Big Candy Casino is committed to promoting responsible gaming and providing tools to help you maintain control:

8.1 Self-Management Tools

Available through your A Big Candy Casino login account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps
• Loss Limits: Restrict total losses over specified periods
• Session Time Limits: Receive alerts after specified playing time
• Reality Checks: Pop-up reminders showing playing duration and net position
• Cooling-Off Periods: Temporary account suspension (24 hours to 6 weeks)

8.2 Self-Exclusion

If you feel gaming is negatively impacting your life, you can request self-exclusion:

• Minimum Period: 6 months (extendable to 1, 3, or 5 years)
• During Exclusion: No access to A Big Candy Casino login, all marketing communications stopped, deposits and withdrawals blocked
• Reactivation: Only after cooling-off period expires and mandatory assessment completed

8.3 Support Resources

A Big Candy Casino Australia partners with recognized problem gambling organizations:

• Gambling Help Online: www.gamblinghelponline.org.au (24/7 support)
• Gamblers Anonymous Australia: www.gamblersanonymous.org.au
• Lifeline: www.lifeline.org.au (crisis support)

9.1 Ownership

All content, software, graphics, trademarks, logos, and materials on A Big Candy are owned by or licensed to the Operator and protected by international copyright, trademark, and intellectual property laws.

9.2 Restrictions

You may not:

• Copy, reproduce, distribute, or modify any content from A Big Candy Casino
• Use the "A Big Candy Casino" name, logo, or trademarks without written permission
• Reverse engineer, decompile, or disassemble any software or games
• Create derivative works or frame any content
• Use automated systems to scrape, data mine, or extract information

9.3 User Content

Any content you submit (reviews, comments, communications) grants A Big Candy Casino Australia a perpetual, worldwide, royalty-free license to use, reproduce, modify, and distribute such content for operational and promotional purposes.

A Big Candy Casino is committed to protecting your personal information in accordance with Australian Privacy Act 1988 and applicable data protection regulations.

10.1 Data Collection

When you complete A Big Candy Casino sign up, we collect:

• Personal identification information (name, date of birth, address)
• Contact details (email, phone number)
• Financial information (payment methods, transaction history)
• Technical data (IP address, device information, browsing behavior)
• Gaming activity and preferences

10.2 Data Usage

Your information is used to:

• Verify your identity and comply with regulatory requirements
• Process deposits, withdrawals, and gaming transactions
• Detect and prevent fraud, money laundering, and underage gaming
• Provide customer support and respond to inquiries
• Send promotional communications (with your consent)
• Improve our services and user experience

10.3 Data Security

A Big Candy Casino Australia implements industry-standard security measures:

• SSL encryption for all data transmission
• Secure servers with firewall protection
• Restricted access to personal information (need-to-know basis)
• Regular security audits and vulnerability assessments
• Data retention policies aligned with legal requirements

For complete details, please review our separate Privacy Policy.

11.1 Internal Resolution

If you have a complaint regarding A Big Candy services:

1. Contact our Customer Support team via live chat or email (support@abigcandypokies.net)
2. Provide your Account details, description of the issue, and supporting evidence
3. We will acknowledge your complaint within 24 hours and investigate within 7 business days
4. You will receive a written response with our findings and proposed resolution

11.2 Escalation

If you are not satisfied with our resolution, you may escalate to:

• Senior Management: complaints@abigcandycasino.com.au
• Licensing Authority: Contact details available in Account settings
• Independent Dispute Resolution: eCOGRA or appointed ADR service

11.3 Governing Law

These Terms are governed by the laws of Australia. Any disputes arising from your use of A Big Candy Casino Australia will be subject to the exclusive jurisdiction of Australian courts.

12.1 Service Availability

A Big Candy Casino strives to provide uninterrupted service but does not guarantee:

• Continuous, error-free, or secure access to the platform
• Absence of viruses, malware, or harmful components
• Accuracy of game information, odds, or payout tables
• Compatibility with all devices and browsers

12.2 Technical Issues

The Casino is not liable for:

• Loss of data due to technical failures, internet disruptions, or server downtime
• Errors in game software that result in incorrect payouts (we will correct upon discovery)
• Third-party payment processor delays or failures
• Unauthorized access resulting from your failure to secure A Big Candy Casino login credentials

12.3 Maximum Liability

In no event shall A Big Candy Casino Australia's total liability exceed the amount of funds in your Account at the time of the incident, or AUD 1,000, whichever is lower.

12.4 Exclusions

We exclude liability for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Psychological or emotional distress
• Claims arising from breach of these Terms by you

13.1 Voluntary Closure

You may close your A Big Candy Account at any time by:

• Contacting Customer Support with written closure request
• Confirming no outstanding wagering requirements or disputes
• Withdrawing all remaining funds (subject to verification)

Account closure is effective within 7 business days. You may reopen within 6 months unless self-excluded.

13.2 Casino-Initiated Closure

A Big Candy Casino Australia reserves the right to suspend or terminate your Account immediately if:

1. You breach any provision of these Terms
2. You provide false information during A Big Candy Casino sign up or verification
3. We detect fraudulent activity, money laundering, or bonus abuse
4. You are found to have multiple accounts
5. You engage in abusive behavior toward staff or other players
6. You fail to provide requested verification documents within 30 days
7. We are required to do so by regulatory authorities

13.3 Effects of Termination

Upon termination:

• Your A Big Candy Casino login access will be revoked immediately
• All pending bonuses and promotional credits will be forfeited
• Any remaining real-money balance will be returned after deducting outstanding fees
• You must not attempt to open new accounts or circumvent closure

14.1 AML Compliance

A Big Candy Casino complies with Australian Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and related regulations.

14.2 Know Your Customer (KYC)

We require comprehensive identity verification including:

• Government-issued photo ID (passport, driver's license)
• Proof of address dated within 3 months
• Source of funds documentation for deposits exceeding AUD 10,000
• Additional documents for high-value transactions or suspicious activity

14.3 Suspicious Activity Reporting

A Big Candy Casino Australia monitors transactions and reserves the right to:

• Report suspicious activities to AUSTRAC and law enforcement
• Freeze accounts and funds pending investigation
• Request additional documentation at any time
• Refuse deposits or withdrawals that do not meet AML standards

14.4 Third-Party Transactions

All deposits and withdrawals must be from payment methods registered in your legal name. Third-party payments are strictly prohibited and will result in:

• Immediate Account suspension
• Return of funds to original source
• Possible reporting to authorities
• Permanent Account closure

15.1 Right to Amend

A Big Candy Casino reserves the right to modify these Terms at any time to reflect:

• Changes in Australian gaming regulations
• Introduction of new features or services
• Improvements to security or user experience
• Updates to payment methods or processing procedures

15.2 Notification

Material changes will be communicated via:

• Email notification to your registered address
• Prominent notice upon A Big Candy Casino login
• Update of "Last Modified" date at top of this document
• In-account messaging system

15.3 Acceptance

Continued use of A Big Candy services after notification constitutes acceptance of modified Terms. If you do not agree, you must cease using the platform and close your Account.

16.1 Entire Agreement

These Terms, together with our Privacy Policy, Responsible Gaming Policy, and game-specific rules, constitute the entire agreement between you and A Big Candy Casino Australia.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Waiver

Failure by A Big Candy Casino to enforce any right or provision does not constitute a waiver of such right or provision.

16.4 Assignment

You may not transfer or assign your rights or obligations under these Terms. We may assign our rights to any affiliate or successor entity.

16.5 Force Majeure

A Big Candy is not liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, internet failures, or technical malfunctions.

16.6 Language

These Terms are provided in English. In case of translation discrepancies, the English version prevails.

For questions, concerns, or complaints regarding these Terms or A Big Candy Casino services, please contact us:

Last Updated: January 1, 2026 | Version: 2.0 | Effective: January 1, 2026

A Big Candy Casino Australia - Licensed and Regulated Gaming Operator