Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for an A Big Candy Casino account or use our services, we collect the following personal information:

• Identity Information: Full name, date of birth, gender, nationality
• Contact Information: Email address, phone number, residential address
• Account Credentials: Username, password, security questions and answers
• Financial Information: Payment method details, bank account information, transaction history
• Verification Documents: Government-issued ID, proof of address, payment method verification
• Communication Records: Customer support interactions, emails, chat logs

1.2 Automatically Collected Information

When you access A Big Candy Casino Australia services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, games played, betting patterns
• Location Data: Geolocation information to verify Australian jurisdiction
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons
• Technical Data: Screen resolution, language preferences, time zone settings

1.3 Information from Third Parties

We may receive information about you from:

• Payment processors and financial institutions
• Identity verification service providers
• Marketing partners and affiliates
• Social media platforms (if you choose to connect your accounts)
• Fraud prevention and security services

2. How We Use Your Information

A Big Candy Casino uses your personal information for the following purposes:

2.1 Account Management

• Processing A Big Candy Casino sign up requests and account registration
• Authenticating users through A Big Candy Casino login procedures
• Managing your account settings and preferences
• Providing customer support and responding to inquiries
• Sending account-related notifications and updates

2.2 Gaming Services

• Facilitating gameplay and gaming transactions
• Processing deposits, withdrawals, and bonus claims
• Maintaining gaming records and transaction history
• Calculating winnings and managing payouts
• Providing game recommendations based on preferences

2.3 Legal and Regulatory Compliance

• Verifying age and identity (18+ requirement in Australia)
• Complying with Australian gambling regulations and licensing requirements
• Implementing responsible gambling measures
• Preventing fraud, money laundering, and illegal activities
• Responding to legal requests and government inquiries
• Maintaining records as required by law

2.4 Security and Fraud Prevention

• Monitoring for suspicious activity and unauthorized access
• Protecting against cyber threats and security breaches
• Conducting risk assessments and security audits
• Implementing multi-factor authentication measures
• Detecting and preventing bonus abuse and cheating

2.5 Marketing and Communications

• Sending promotional offers, bonuses, and special deals
• Providing personalized gaming recommendations
• Conducting surveys and gathering feedback
• Informing you about new games and features at A Big Candy Casino
• Managing loyalty programs and VIP benefits

2.6 Service Improvement

• Analyzing user behavior and preferences
• Improving website functionality and user experience
• Developing new features and gaming options
• Testing and optimizing platform performance
• Conducting market research and competitive analysis

3. Legal Basis for Processing (Australian Privacy Principles)

Under Australian privacy law, we process your personal information based on:

• Consent: You have given explicit consent for processing your information when completing A Big Candy Casino sign up
• Contractual Necessity: Processing is necessary to provide gaming services you requested
• Legal Obligations: We must process information to comply with Australian gambling laws and regulations
• Legitimate Interests: Processing is necessary for fraud prevention, security, and business operations
• Vital Interests: Processing may be necessary to protect your safety or prevent harm

4. Information Sharing and Disclosure

A Big Candy Casino may share your information with the following third parties:

4.1 Service Providers

• Payment Processors: To process deposits and withdrawals
• Gaming Software Providers: To deliver games and gaming content
• Identity Verification Services: To verify age and identity
• Customer Support Platforms: To provide assistance and resolve issues
• Cloud Hosting Services: To store and manage data securely
• Marketing Services: To send promotional communications (with your consent)

4.2 Regulatory and Legal Bodies

• Australian gambling regulatory authorities
• Law enforcement agencies (when legally required)
• Financial intelligence units for anti-money laundering compliance
• Courts and tribunals in response to subpoenas or legal orders
• Government agencies investigating potential violations

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on A Big Candy Casino Australia before your information is transferred and becomes subject to a different privacy policy.

4.4 Affiliate Partners

We may share limited information with marketing affiliates who refer players to A Big Candy Casino, but only to track referrals and commissions. Affiliates are bound by confidentiality agreements and cannot use your information for other purposes.

4.5 What We Don't Share

We do not:

• Sell your personal information to third parties
• Share your gaming activity publicly without consent
• Disclose financial details to non-authorized parties
• Rent or lease customer lists to marketers

5. Data Security Measures

A Big Candy Casino implements comprehensive security measures to protect your information:

5.1 Technical Security

• Encryption: 256-bit SSL encryption for all data transmission
• Secure Storage: Encrypted databases with restricted access
• Firewall Protection: Advanced firewalls to prevent unauthorized access
• DDoS Protection: Defense against distributed denial-of-service attacks
• Regular Security Audits: Third-party penetration testing and vulnerability assessments
• Multi-Factor Authentication: Additional verification for A Big Candy Casino login

5.2 Organizational Security

• Strict access controls limiting employee access to personal data
• Confidentiality agreements for all staff and contractors
• Regular security training for employees
• Incident response procedures for data breaches
• Secure disposal of physical and electronic records

5.3 Payment Security

• PCI DSS compliance for payment card processing
• Tokenization of payment information
• Secure payment gateways from certified providers
• Transaction monitoring for fraudulent activity

5.4 Data Breach Response

In the unlikely event of a data breach affecting your personal information, A Big Candy Casino will:

• Notify affected users within 72 hours of discovery
• Report the breach to relevant Australian authorities
• Provide details about the nature and scope of the breach
• Offer remedial measures and support services
• Implement additional safeguards to prevent future incidents

6. Data Retention

A Big Candy Casino retains your personal information for different periods based on data type and legal requirements:

After the retention period expires, we securely delete or anonymize your information. However, we may retain anonymized data indefinitely for statistical analysis and business planning.

7. Your Privacy Rights

Under Australian privacy law, you have the following rights regarding your personal information:

7.1 Right to Access

You can request a copy of the personal information we hold about you. Log in to your A Big Candy Casino account and navigate to account settings, or contact our privacy team. We will provide the information within 30 days.

7.2 Right to Correction

If your personal information is inaccurate or incomplete, you can update it through your A Big Candy Casino login portal or request corrections by contacting customer support.

7.3 Right to Deletion

You can request deletion of your personal information, subject to our legal and regulatory obligations. Note that we must retain certain information for 7 years under Australian gambling laws.

7.4 Right to Restrict Processing

You can request restrictions on how we process your information in certain circumstances, such as during a dispute about accuracy or while we verify your deletion request.

7.5 Right to Data Portability

You can request your personal information in a structured, machine-readable format for transfer to another service provider.

7.6 Right to Object

You can object to:

• Processing based on legitimate interests
• Direct marketing communications (opt-out anytime)
• Automated decision-making and profiling

7.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights:

• Email our privacy team at privacy@abigcandypokies.net
• Use the privacy request form in your A Big Candy Casino account
• Contact customer support through live chat

We will respond to your request within 30 days. If we cannot fulfill your request, we will explain why and inform you of your right to complain to the Australian Information Commissioner.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

Essential Cookies (Required)

Necessary for A Big Candy Casino login, security, and core functionality. Cannot be disabled.

• Session management and authentication
• Security and fraud prevention
• Load balancing and performance

Functional Cookies (Optional)

Enhance user experience and remember preferences.

• Language and currency settings
• Game preferences and favorites
• Volume and display settings

Analytics Cookies (Optional)

Help us understand how visitors use A Big Candy Casino Australia.

• Page views and navigation patterns
• Time spent on site and games
• Device and browser statistics
• Referral sources and campaign tracking

Marketing Cookies (Optional)

Used to deliver relevant advertisements and measure campaign effectiveness.

• Personalized promotions and bonuses
• Retargeting advertisements
• Affiliate tracking and attribution

8.2 Third-Party Cookies

We may use cookies from:

• Google Analytics (website analytics)
• Gaming software providers (game functionality)
• Payment processors (transaction security)
• Marketing platforms (campaign tracking)

8.3 Managing Cookies

You can control cookies through:

• Cookie Preferences: Access our cookie settings panel
• Browser Settings: Most browsers allow you to block or delete cookies
• Opt-Out Tools: Use industry opt-out services for advertising cookies

Note: Blocking essential cookies may prevent you from accessing A Big Candy Casino services, including A Big Candy Casino login functionality.

9. International Data Transfers

A Big Candy Casino primarily operates in Australia and stores data on servers located in Australia. However, we may transfer your information internationally in the following circumstances:

9.1 Transfer Scenarios

• Cloud hosting services with servers in multiple jurisdictions
• International gaming software providers
• Payment processors with global operations
• Customer support centers in different countries
• Parent company or affiliated entities overseas

9.2 Data Transfer Safeguards

When transferring data internationally, we ensure:

• Recipients comply with Australian privacy standards or equivalent protections
• Standard contractual clauses are in place
• Adequate security measures protect data in transit and at rest
• Transfer complies with Australian Privacy Principles
• Recipients are subject to data protection obligations

9.3 Your Rights Regarding International Transfers

You have the right to obtain information about international transfers and object to transfers in certain circumstances. Contact our privacy team for details about specific transfers.

10. Children's Privacy

A Big Candy Casino is strictly for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age.

10.1 Age Verification

We implement robust age verification during A Big Candy Casino sign up:

• Mandatory date of birth verification
• Government-issued ID verification
• Database checks against public records
• Ongoing monitoring for underage access attempts

10.2 If We Discover Underage Users

If we become aware that a user is under 18:

• The account will be immediately suspended
• All personal information will be deleted
• Any deposits will be refunded
• Winnings will be confiscated per our Terms and Conditions
• Parents/guardians will be notified if contact information is available

10.3 Parental Controls

Parents and guardians should use device-level parental controls, browser restrictions, and internet filtering software to prevent minors from accessing gambling websites like A Big Candy Casino Australia.

11. Responsible Gambling and Privacy

A Big Candy Casino uses your information to support responsible gambling practices:

11.1 Monitoring and Intervention

• Analyzing betting patterns for signs of problem gambling
• Implementing deposit limits and session reminders
• Enforcing self-exclusion and cooling-off periods
• Providing reality checks and time-out options

11.2 Self-Exclusion Privacy

If you choose to self-exclude from A Big Candy Casino:

• Your exclusion status is confidential and protected
• We will not send marketing communications during exclusion
• Exclusion records are retained permanently for protection
• We may share your exclusion with other licensed operators (with consent)
• You cannot access your account during the exclusion period

11.3 Support Resources

We may share limited information with gambling support organizations if you request help, including:

• Gambling Help Online (Australia)
• Lifeline Australia
• Beyond Blue
• Licensed counselors and therapists

12. Marketing Communications

12.1 Types of Communications

With your consent, A Big Candy Casino may send:

• Email: Promotional offers, bonuses, newsletters, game updates
• SMS: Special deals, urgent notifications, account alerts
• Push Notifications: Real-time updates if you use our mobile app
• In-Account Messages: Personalized offers visible after A Big Candy Casino login

12.2 Personalization

We may personalize marketing based on your gaming preferences, activity history, and profile information. This helps us provide relevant offers and improve your experience at A Big Candy.

12.3 Opting Out

You can unsubscribe from marketing at any time:

• Click "Unsubscribe" in any promotional email
• Reply "STOP" to SMS messages
• Update preferences in your A Big Candy Casino account settings
• Contact customer support to opt out of all marketing

Note: You will still receive essential account-related communications (transaction confirmations, security alerts, policy updates) even after opting out of marketing.

13. Third-Party Links and Services

A Big Candy Casino may contain links to third-party websites, including:

• Payment provider websites
• Social media platforms
• Responsible gambling resources
• Affiliate partners and sponsors
• Gaming software provider sites

13.1 Third-Party Privacy Practices

We are not responsible for the privacy practices of third-party websites. When you leave A Big Candy Casino Australia, you should review the privacy policy of the destination website. Third-party services may:

• Collect different types of information
• Use cookies and tracking technologies independently
• Have different data retention and security practices
• Be subject to different privacy laws and regulations

13.2 Social Media Integration

If you interact with A Big Candy Casino through social media or connect your social accounts:

• Social platforms may collect information about your interactions
• We may receive basic profile information (name, email) with your consent
• Sharing and posting activities are governed by the social platform's privacy policy
• You can revoke social media connections anytime through platform settings

14. Changes to This Privacy Policy

A Big Candy Casino reserves the right to modify this Privacy Policy at any time. When we make changes:

14.1 Notification Process

• Updated Privacy Policy will be posted on this page
• "Last Updated" date will be revised at the top
• Significant changes will be notified via email to registered users
• You may see a notification upon A Big Candy Casino login
• We will provide 30 days' notice for material changes

14.2 Acceptance of Changes

Continued use of A Big Candy Casino after policy changes constitutes acceptance of the updated terms. If you do not agree with changes, you should discontinue use and may request account closure.

14.3 Historical Versions

Previous versions of this Privacy Policy are archived and available upon request. Contact our privacy team to access historical policy documents.

15. Australian Privacy Law Compliance

A Big Candy Casino complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs):

15.1 Key Compliance Areas

• APP 1: Open and transparent management of personal information
• APP 2: Anonymity and pseudonymity options where practical
• APP 3: Collection of solicited personal information only when necessary
• APP 4: Dealing with unsolicited personal information appropriately
• APP 5: Notification of collection and privacy policy disclosure
• APP 6: Use and disclosure of personal information only for permitted purposes
• APP 7: Direct marketing with opt-out options
• APP 8: Cross-border disclosure with appropriate safeguards
• APP 9: Government-related identifier handling (if applicable)
• APP 10: Quality of personal information maintained
• APP 11: Security of personal information
• APP 12: Access to personal information upon request
• APP 13: Correction of personal information

15.2 Notifiable Data Breaches Scheme

Under the Notifiable Data Breaches (NDB) scheme, A Big Candy Casino will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if an eligible data breach occurs that is likely to result in serious harm.

16. Contact Information and Complaints

16.1 Privacy Inquiries

For privacy-related questions or to exercise your rights, contact:

16.2 Filing a Complaint

If you believe we have breached your privacy rights:

1. Internal Complaint: Contact our privacy team with details of your concern
2. Investigation: We will investigate and respond within 30 days
3. Resolution: We will work with you to resolve the issue

16.3 External Complaint Resolution

If you are not satisfied with our response, you can lodge a complaint with:

16.4 Gambling-Related Complaints

For complaints about our gambling services, you can also contact:

• Relevant state/territory gambling regulatory authority
• Independent gambling dispute resolution services
• Consumer protection agencies in Australia

17. Definitions and Interpretation

17.1 Key Terms

• "A Big Candy Casino," "we," "us," "our": Refers to the casino operator and its affiliated entities
• "You," "your," "user": Refers to any person accessing or using our services
• "Personal Information": Information that identifies or could reasonably identify an individual
• "Processing": Any operation performed on personal information (collection, storage, use, disclosure, etc.)
• "Services": All gaming, betting, and related services provided by A Big Candy Casino Australia
• "Account": Your registered user account accessible via A Big Candy Casino login

17.2 Interpretation

• Headings are for convenience only and do not affect interpretation
• Singular includes plural and vice versa
• References to "including" are not limiting
• This Privacy Policy supplements our Terms and Conditions
• In case of conflict between language versions, English prevails